FAQs‎ > ‎Registration FAQs‎ > ‎

How do I locate my pending registration login credentials?

Unfortunately, the VSS Support Center is not able to retrieve the User ID for a pending registration.  If you have forgotten your User ID, you will want begin a new registration by navigating back to the VSS home page and selecting Registration.


**Note:  If you received the  Cannot Add New User error, it usually means the User ID you are creating is already taken.   To resolve this error, you may want to try adding a number or symbol to the User ID.