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Why is the VSS website displaying a blank page?

You will want to make sure that you're using the correct URL to access ColroadoVSS.  The corret URL for ColoradoVSS is colorado.gov/vss, or, https://codpa-vss.cloud.cgifederal.com/webapp/PRDVSS2X1/AltSelfService

Please make sure that you're using a supported browser when accessing the VSS website.   The following browsers are supported when using VSS:
  • Mozilla Firefox 58
  • Internet Explorer 8, 9, 10, 11
  • Safari
If you are using a supported browser and you are seeing a blank screen, you will want to clear your browsing history. To clear your browsing history, you will want to follow the steps below:

For Internet Explorer:

a. Go to Tools

b. Select Internet options

c. Select Browsing History

d. Select "Delete"  


For Firefox:

a. Open Firefox

b. Navigate to the "Options" panel (top right) and select options

c. Navigate to "Advanced" and then to "network"  

d. Under Cached Web Content, click the "Clear Now" Button.


After you have cleared your browser history, you will want to close out your browser and bring it back up to see if your problem has been resolved.


If after following these steps, you are still unable to access VSS, please contact the ColoradoVSS Support Center (vsshelp@state.co.us) including the following information:
  • Screenshot of what you're seeing
  • The browser that you're using
  • URL that you are using to access VSS. 
  • Troubleshooting steps you have completed