FAQs‎ > ‎Login Credentials FAQs‎ > ‎

Why am I seeing an "User authentication failed. Invalid User Name/Password combination" error when trying to login to my account?

Usually, this means that either the User ID or Password that you're using to sign in, is invalid.  You will want to make sure that you're entering both your User ID and Password correctly.  Please keep in mind that both User ID and Password are case sensitive.  If you are correctly entering your User ID, and still seeing this error, you will want to use the Password Reset feature located on the VSS homepage to have a temporary password issued.