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FAQs for updating a VSS Security Question, updating VSS passwords, adding and removing additional users, updating a users' access level, changing and locking a VSS User ID.
Are there access levels that I can set for additional users?
Are multiple VSS Account Administrators allowed?
If I register or activate the VSS account, am I the VSS Account Administrator by default?
What is the Primary Access Level? What Primary Access Levels are available?
What are the responsibilities of the Primary Account Administrator who activates the VSS account?
Who can modify the access levels that have been assigned to me?
Who can change my Primary Access Level?
Can more than one Primary Access Level be assigned to a user?
What is the "Contact Your Administrator" link?
How do I reset my VSS password?
How often should I update my VSS password?
Will my VSS password expire after 90 days?
If my password has been changed, will I receive an email notification?
I have requested a VSS password reset, however, I no longer have access to the email I used at the time I registered my VSS account. How can I reset my password and update my email address?
What is my Vendor Verification password?
I have forgotten my password and the answer to my security question. What should I do?
How do I update my VSS Security Question?
Why am I seeing a "password has expired" message when trying to log into my account?
What is the password requirement for a VSS Account?
How do I transfer our VSS Account Administrator to another user?
Are User IDs case sensitive?
Will I need to create a new User ID for each new user added to our account?
How do I unlock my VSS account?
How do I change my VSS User ID?
How many characters can I use when creating my User ID?
If I've forgotten my User ID, how can I recover it to log into my account?
My VSS Account Administrator is out of the office and I need to log into the account, but the login credentials I have are not working. How can I access the account?
I have forgotten both my User ID and password. How can I retrieve this information?
Why am I seeing an "User authentication failed. Invalid User Name/Password combination" error when trying to login to my account?
We will have multiple users on our account. May I share my VSS login credentials?
How do I change the access level for the additional users on my account?
How do I add additional users to my VSS account?
If I add an additional user to the VSS account, will they receive an email notification?
How do I delete a user from my VSS account?
How do I find out who my Primary VSS Account Administrator is?
Who do I contact to be added as an additional user to my organization's VSS account?