Account Status FAQs

• How do I deactivate my VSS account?
  Taking this action will stop all further communications to your email address. Please provide the following details to vsshelp@state.co.us if you want us to delete your VSS account and unsubscribe your email address completely:

  • Legal Business Name:
    Federal Tax ID:

Once your request to cancel your ColoradoVSS account has been processed, you will get a confirmation email.

**Note:  If you want to receive email alerts for solicitations, you must reactivate your account and enter commodity codes.

• How do I know that the changes I made to my account have been approved?
  It may take up to 5 business days for your account updates to be accepted. Once the modifications to your account have been approved, you will get an email confirmation. Please get in touch with the VSS Support Center (vsshelp@state.co.us) if it has been more than five working days since you made changes to the account and include the following details: 

  • Legal Business Name:

  • Federal Tax ID (Social Security Number if doing business as an individual):

  • Brief Summary of Changes Made

• How do I reactivate a discontinued VSS account?
  We need the latest W9 sent to the VSS Support Center (vsshelp@state.com). Our approval department will check it against the IRS files. You will receive directions from the VSS Support Center on how to sign up for the Colorado Vendor Self-Service System once they have activated your account.  Online updates will be possible for the organization's contact details, commodity codes, and business classifications. You will also be able to respond to solicitations. 

• How often do I have to renew my VSS account?
  Your VSS account does not need to be renewed, but you should always check that the information on it is current and correct. 

• How will I know when my account has been discontinued?
  VSS Help will send you an email when your request has been completed. Please allow 1 to 2 business days for processing.

• Why haven't I received an email confirmation of my request to discontinue my account?
  Can't find this FAQ

• What does it mean if my Vendor Account Status is shown as Active?
  If the status is Active, you have been certified to enter into agreements and receive payments.  If the status says Inactive you have not been certified yet. 

• What are the Account User Access Levels?

  • Primary Access Level

    • Account Administrator

      • Account Administrator users have the ability to add account users and assign access levels to each user.  They may also update the Account information and User information.  They will also have the ability to view financial transactions pertaining to the account.  Account Administrator users will also be capable of updating their own profile information.

    • Full Access

      • Full Access users may only update account information other than User information.  They will also have the ability to view financial transactions pertaining to the account.  Full Access users will only have the ability to update their own profile information.

    • Display Only

      • Display Only users will be able to view the Account Information other than User Information.  They will also have the ability to view financial transactions pertaining to the account.  Display Only users will only have the ability to update their own profile information.

  • Optional Access Levels

    • Create Invoice

      • This optional level allows a User to create an invoice.  All Users can view invoice information but a User must have this access level to create an invoice.

    • Create Solicitation Response/Grant Funding Application

      • This optional level allows a User to create and modify, but not submit responses.  This applies to both draft and submitted responses.

    • Submit Solicitation Responses/Grant Funding Application

      • This optional level allows a User to modify, withdraw, and submit responses.  This applies to both draft and submitted responses.

    • Query Tax Information

      • Query Tax Information will allow a user to view tax information for their account.