Common Errors & Resolutions

General Information

• How do I submit questions about my account?

After logging in, select the "Questions about my Account" Quick Link".  When completed the information, please enter the following:

• Department: 999A

• Contact Function: 200

• My VSS account has been discontinued. I was asked to send an updated W9. Who do I send this information to?

You can send your latest W9 to vsshelp@state.co.us. We will send it to our Central Accounting and Vendor Operations team for TIN matching.

• Who do I contact for help with Colorado Vendor Self-Service?

The ColoradoVSS Help Desk is available Monday through Friday 8:00 a.m. to 5:00 p.m. by email at vsshelp@state.co.us.  Please email us for immediate help during regular business hours.

• Is the VSS Support Center open on holidays?

The VSS Support Center is closed on State of Colorado holidays.

• Who should I contact about contracts being awarded without going through proper protocol?

To report a fraud, contact the Office of the State Auditor's Fraud Hotline at osafraudhotline@state.co.us or 303-869-3020.  You can also visit their website.

• What can the VSS Support Center help me with?

The VSS Support Center provides technical support and instructions. It is for system issues with the ColoradoVSS system only.  The VSS Support Center can assist with the following:

• Account Lockouts

• Account Activation/Reactivation

• VSS Account Administrator transfer

• Retrieving Login Credentials for registered VSS accounts

• Assisting with error messages

• Answering general questions about the VSS site

• Where can I go to learn more about doing business with the State of Colorado?

For more on doing business with the State of Colorado, visit https://www.colorado.gov/osc/solicitations.   You can also contact the Colorado State Purchasing Department at 303-866-6100.

• Why is my Federal Tax ID required when contacting the ColoradoVSS Support Center?

We ask for your Federal Tax ID (or SSN if registered as an individual) to search and verify the Vendor account.  This is done for security purposes, as the information the vendor has provided us is confidential.

• Where can I view the state of Colorado Price Agreements?

You can view Price Agreements on the Office of the State Controller's website which can be found here.

• Who negotiates, manages, and maintains the State of Colorado Price Agreements? 

The State Purchasing and Contracts Office negotiates, manages, and maintains all of the State of Colorado Price Agreements. For more information, you will want to visit the State Purchasing & Contracts Office.

• Who do I contact for more information about the State of Colorado Price Agreements?                                                      

Barb Musick (Supplier Diversity Liaison): 303-866-3640 or barbara.musick@state.co.us.                                                     

• What's the difference between ColoradoVSS and and the Rocky Mountain E-Purchasing System?                                      

The Rocky Mountain E-Procurement website is maintained by a 3rd party. Any questions regarding registration, cost or fees should be directed to them.  Contact information is available on their website.

• What happened to ColoradoBids?                                                                                                                                

 ColoradoBIDS was changed to ColoradoVSS as a part of the State's conversion to its new financial management system, CORE.  Vendor Self Service (ColoradoVSS) is part of the CORE application.