Password FAQs

• How do I Reset my VSS Password?
  If you can't remember your password, go to the VSS homepage and click "Forgot Password?" at the right top of screen, to have a temporary password emailed to you. 
  
  

• How often should I update my VSS password?

It is recommended to reset your VSS password every 90 days.

• Will my VSS password expire after 90 days?

No, however, if your password has been reset by either your VSS Account Administrator or the VSS Support Center, you will then be prompted to change your password the next time you log in.

• If my password has been changed, will I receive an email notification?

VSS does not automatically inform users of changes. The Account Administrator should inform the additional users of the updates. If the Account Administrator changed the user's password, the user will then be prompted to change their password the next time they log in.

• I have requested a VSS password reset, however, I no longer have access to the email I used at the time I registered my VSS account. How can I reset my password and update my email address?

You will want to contact the ColoradoVSS Support Center (vsshelp@state.co.us) requesting to have a password reset.  When contacting the ColoradoVSS Support Center you will want to provide the Federal Tax ID that was used during registration along with the Legal Business Name and dba (if applicable) of the company.

• I have forgotten my password and the answer to my security question. What should I do?

You will want to contact the ColoradoVSS Support Center (vsshelp@state.co.us) and include your Federal Tax ID and Legal Business Name for your company with your request.

• What is the password requirement for a VSS Account?

Your password must be between 9-16 characters in length and must contain at least one capital letter, one lowercase letter, and one number.  Note:  Your VSS User ID, password and security question answer are case sensitive.

• How do I correct the Cannot Add New User / Password Errors?
  The Cannot Add New User error you are receiving is usually given when the User ID you are creating is taken.  To resolve this error you may want to try adding a number or symbol to the User ID.  The Password Error you are receiving usually means you will need to check the password you have selected.  You want to make sure that your password includes the following:

• Minimum of nine characters long

• One capital and one lowercase letter

• One number

• What do I do if I have tried entering my Federal Tax ID (without dashes) and I am still unable to get past the Vendor Verification Password?
  If you're unable to move past the Account Verification screen, you will want to contact vsshelp@state.co.us for further assistance.