User FAQs

• We will have multiple users on our account. May I share my VSS login credentials?

Yes, they’re able to use the same login credentials. However, it’s recommended that additional users are set up on the account by the VSS Account Administrator.  When creating additional users, the VSS Account Administrator can set up the additional users with separate login credentials as well as decide the access level they would like for the user to have (for example: Account Administrator, Full Access, Display Only).  Please keep in mind that if you are only going to use one login for multiple people in the company, a password reset will need to be requested by the VSS Account Administrator.

To add additional users to the account with separate login credentials, you will want to follow the steps below:

1. Navigate to www.colorado.gov/vss and Log into your VSS Account.

2. Select Account Maintenance 

3. Select Users (tab).

4. Select Add User button.

5. Enter all required fields under Personal Information

6. Enter all required fields under Password

7. Enter Email Notifications preferences

8. Select the Primary Access Level to be assigned to the user.

9. Select any Optional Access Levels to be made available to the user.

10. Enter Security Question Management Security Question and Answer. 

11. Enter the Dual Factor Authentication Email address and Phone number.

12. Select Save & Close

• How do I find out who my Primary VSS Account Administrator is?

Send an email to vsshelp@state.co.us  

• Who do I contact to be added as an additional user to my organization's ColoradoVSS account?

You will want to contact your ColoradoVSS Account Administrator to be added as an additional user to your organization's VSS account with separate login credentials. The ColoradoVSS Support Center does not have the access or authority to add additional users to a VSS account.