User ID FAQs

• Are User IDs case-sensitive?
  Yes, the User ID is case-sensitive.  Each User ID must be unique. 

• Will I need to create a new User ID for each new user added to our account?
  Yes, you are required to create an ID for the new user being added. 

• How do I unlock my VSS account?
  You will want to send an email to the VSS Support Center (vsshelp@state.co.us) requesting your VSS account to be unlocked and provide the following:

• Legal Business Name:

• Federal Tax ID:

• How many characters can I use when creating my User ID?
  The User ID is case-sensitive and must be between 3 and 16 characters long.  Each User ID must be unique.

• If I've forgotten my User ID, how can I recover it to log into my account?
  If you have forgotten your User ID, you will want to contact ColoradoVSS Support Center (vsshelp@state.co.us) and include your Federal Tax ID and Legal Business Name for your company with your request.

• I have forgotten both my User ID and password. How can I retrieve this information?
  You will want to contact the ColoradoVSS Support Center (vsshelp@state.co.us) and include your Federal Tax ID and Legal Business Name for your company with your request.

• How do I transfer our VSS Account Administrator to another user?
  You will want to send an email to the VSS Support Center (vsshelp@state.co.us) with the following information requesting to have a VSS Administrative Reset.

• 1. 1. Federal Tax ID

     2. Business Legal Name

     3. Name of Previous Employee Name

   Once we have verified your company information, we will process your VSS Administrative Reset request.  Upon completion,
    we will send instructions to create new login credentials to your existing account.

• My VSS Account Administrator is out of the office and I need to log into the account, but the login credentials I have are not working. How can I access the account?
  If you are not an authorized additional user on the VSS account, you will want to speak to your VSS Account Administrator for assistance with logging into the account.  If the Account Administrator has forgotten their password, they will want to use the password reset feature located on the VSS homepage.  Please note that you do not have to be logged in to view solicitations that have been published on VSS.  You can access published solicitations without signing in by using the Public Access link on the VSS homepage.

• How do I change my VSS User ID?
  Unfortunately, the VSS system does not allow you to update a User ID, however, you can create a new User ID and lock out your previous User ID that you no longer wish to use. If your VSS Account Administrator is no longer with the company, you will want to submit a VSS Account Administrator Transfer Request to vsshelp@state.co.us. To add a new user, you will want to follow the steps below:

• • Navigate to ColoradoVSS and log into your VSS account.

  • Select the Account Maintenance Quick Link Tile.

    1. Select the Users tab.

    2. Select Add User.

    3. Enter all required fields marked with a red * (asterisk).

    4. Select Account Administrator under the Access Level section to be assigned to the user.

    5. Select Save & Close.

  • Select the Security Question Management tab.

    1. Select a Security Question.

    2. Input the Security Answer and Retype to confirm.

    3. Select Save & Close.

• • Select the Password tab and confirm the credentials.
    Once you have created the new user, you will want to make it the Primary Account user. Once you have done
    that, you will want to sign in under the new User ID created and delete the old user by following the steps
    below:

1. Log into your VSS account using the NEW User ID.

2. Select the Account Maintenance Quick Link Tile.

3. Select the Users tab.

4. Locate the old user that you want to remove from the account and click the 3 dot menu to the right select Delete.

5. Select Yes to delete the user.
   
   

• Why am I seeing a "User authentication failed. Invalid User Name/Password combination" error when trying to log in to my account?
  Usually, this means that either the User ID or Password that you're using to sign in is invalid. You will want to make sure that you're entering both your User ID and Password correctly. Please keep in mind that both the User ID and Password are case-sensitive. Use the Forgot Password function on the VSS homepage to get a temporary password if you're still getting this error.